Fidelity's institutional biz focuses on new servicing team

Fidelity has recently established a Hong Kong-based hub for regional client service. The new division is at the heart of its post-financial crisis strategy for growing its institutional business, says the firm’s Carlo Venes. It is the nitty-gritty sort of work – client reporting, performance measurement and other functions that require some level of client interface – that Fidelity sees as the new competitive battleground. “Asset gathering-companies often ignore the servicing side,” s…